Refund Policy

Last updated: July 2026

This Refund Policy explains the terms under which Kite Star Tourism may reimburse amounts paid for our services. Please read it carefully before booking or submitting a visa application.

1. General Principles

• Refund eligibility depends on the product booked and the supplier's cancellation policy in effect at the time of cancellation.
• Visa application fees and service charges are generally non-refundable once an application has been submitted to immigration authorities.
• Rejected visas due to incorrect information, incomplete documents, or ineligibility are not grounds for a refund of government or service fees unless required by law.

2. Activities, Tours & Packages

• Cancellations made at least 24 hours before departure may qualify for a full refund, subject to supplier terms.
• Cancellations within 24–12 hours may receive a partial refund (typically 50%).
• Cancellations less than 12 hours before departure are generally non-refundable.
• No-shows and late arrivals may result in full forfeiture of the booking amount.

3. Refund Process

To request a refund, contact us at support@kitestartourism.com or +971 4 354 4499 with your booking reference. Approved refunds are typically processed within 7–21 business days depending on your payment provider.

4. Contact

For refund enquiries, reach Kite Star Tourism at support@kitestartourism.com.